Responsible Gambling at Mino Casino

What Safer-Gambling Tools Are For

Pokies and casino games are built for entertainment, not income. Safer-gambling tools exist to help you keep play within limits you choose in advance, before the moment-to-moment excitement of a session makes that harder to judge.

Mino Casino provides these tools so you stay in control of time and money spent, not the other way around. They work best when set early, while you're thinking clearly about what you can afford to lose and how much time you want to give to play.

None of these tools are a punishment or a sign something is wrong. Many players use deposit limits or reality checks simply as good practice, the same way you'd set a budget for any other form of entertainment.

Self-Exclusion and How It Works

Self-exclusion lets you close off access to your account for a period you set, or indefinitely. It's the strongest tool available when you need a complete break from play rather than a reduced limit.

How to activate self-exclusion

• Contact support through your account or the help channel listed on the site and request self-exclusion.
• Choose the duration: a fixed period or an indefinite exclusion.
• Confirm the request. Once set, you will not be able to log in or deposit for the duration chosen.
• Marketing emails and promotional contact stop once self-exclusion is active.

What happens during exclusion

Your account is locked for the period selected. Reversing a self-exclusion before it expires is not available, which is the point: it removes the option to change your mind mid-session.

Self-exclusion on this site applies to your account here. If you want a broader break from all licensed Australian wagering operators, the national self-exclusion register BetStop covers those services separately and is worth knowing about alongside any steps you take with an individual operator.

Safer-Gambling Tools at a Glance

Each tool can be used on its own or combined. A deposit limit paired with a reality check gives you both a hard financial ceiling and a running reminder of time spent.

Setting a Limit

Setting a limit takes a few minutes and is worth doing before your first deposit, not after a session has already started.

1. Log in to your account and open account settings.
2. Choose the type of limit: deposit, loss or time.
3. Select the period it applies to: daily, weekly or monthly.
4. Enter an amount or duration you're comfortable with, based on what you can afford, not what you hope to win back.
5. Confirm the limit. Some changes that increase a limit take effect only after a cooling-off period, while reductions apply immediately.
6. Review your limits periodically and adjust them down, not up, if you notice you're relying on the ceiling rather than staying well under it.

If you're unsure what figure to set, start lower than you think you need. It's simple to increase a limit later; it's deliberately harder to raise it in the moment.

Recognising the Warning Signs

Problem gambling develops gradually, and the signs are often easier to see from the outside than from inside a session. Check in with yourself honestly against the list below.

Behavioural signs

• Spending more time or money than planned, repeatedly
• Chasing losses by depositing again to "win back" what's gone
• Lying to family or friends about how much time or money is spent on pokies
• Borrowing money, selling things or missing bills to fund play
• Neglecting work, study or relationships because of gambling

Emotional signs

• Feeling anxious, irritable or low when not playing
• Using gambling to escape stress, boredom or difficult emotions
• Feeling unable to stop even when you want to
• Guilt or shame after a session, followed by playing again soon after

If any of this sounds familiar, it's worth acting on now rather than later. Setting a limit or reaching out for support costs nothing and takes a few minutes.

Where to Get Help Locally

Support is free, confidential, and available whether you're worried about your own play or someone else's.

• Gambling Help Online: 1800 858 858, available 24/7, gamblinghelponline.org.au
• Lifeline: 13 11 14, for crisis support and emotional distress
• BetStop: the National Self-Exclusion Register, for excluding yourself from licensed Australian wagering services

You can also talk to a GP, a financial counsellor, or a trusted person in your life. None of these services require you to have "hit bottom" first. Early conversations are often the most useful ones.

Mino Casino is for players aged 18 and over. If gambling stops being fun or starts affecting your life, please use the tools on this page or contact Gambling Help Online on 1800 858 858.

FAQ

How long does self-exclusion last on Mino Casino?

You choose the duration when you request it: a fixed period or an indefinite exclusion. Once confirmed, the account is locked for that period and cannot be reopened early, so pick a length you're confident about.

Can I lower my deposit limit immediately if I change my mind?

Yes, reducing a limit applies immediately. Increasing a limit is deliberately slower and may involve a cooling-off period, which is designed to stop impulsive changes made mid-session.

Does self-exclusion from Mino Casino also cover other casinos?

No, self-exclusion here applies only to your Mino Casino account. BetStop is the separate national register that covers licensed Australian wagering operators if you want a broader exclusion.

What is a reality check and how often does it appear?

A reality check is a pop-up during play that shows elapsed session time and activity so far. It's enabled in account settings and helps you notice how long you've actually been playing.

Is there a minimum age to use these safer-gambling tools?

These tools are built for account holders, and Mino Casino is restricted to players aged 18 and over. Anyone under 18 should not be gambling or accessing these tools at all.

Who can I talk to if someone else's gambling is affecting me?

Gambling Help Online on 1800 858 858 supports family members and friends affected by someone else's gambling, not just the person playing. The service is free, confidential and available 24/7.